MERCHANDISE RETURN POLICIES
In order to receive a refund/credit, merchandise must be unopened, with the original shrink-wrap and in re-sellable condition. No refunds/credits will be issued on opened merchandise unless due to manufacture’s damage or defect. Damaged/defective items may be exchanged for the same titles only. Returns for refund on unopened items must be made within 30 days of purchase. Initial shipping and handling charge is non-refundable. Returns will not be accepted without the original purchase receipt or a valid Return Authorization Number (RMA). Sorry, no exceptions. Please contact customer service to receive an RMA number.
MERCHANDISE SHIPPING NOTIFICATION
Customers will receive email notification upon shipment of merchandise. Sattva Yoga will usually ship items within 24 hours of purchase. Customers may track their orders through the Sattva Yoga website by logging into Order Status. Most orders will be shipped with FedEx Smart Post or by U.S mail, and a tracking number will be emailed to you upon time of shipment. In most cases, shipments are sent and delivered with “no signature required.”
CANCELLATION POLICY
Orders typically ship within 24 hours of placing the order. If you need to cancel your order, please call customer service. If your order has already shipped, unfortunately, you will not be eligible to cancel without incurring shipping fees.
REFUND POLICY
Customers can call customer service to request a refund. Refunds for qualifying returns per the return policies described above will be issued when returned merchandise is received. Defective items are eligible for exchange only for the same item.
PRIVACY POLICY
We respect your privacy at Sattva Yoga and all of our related sites. We do not distribute your personal information to any third parties. This includes not only your email address, but any personal information you input during your use of the site. We reserve the right to change this policy in the future, but not without giving notice and providing individuals with the opportunity to opt-out. We do not track or monitor any one individual’s activity on the website.
CUSTOMER SERVICE
Freedom Fulfillment
20630 Nordhoff St
Chatsworth, CA 91311
Tel: (818) 534-3828
Fax: (818) 534-3846
Hours: 6am – 6pm PST